Privacy Policy

1. Data Controller and Management

Luxorya (https://www.luxorya.com) acts as the data controller. Our website is powered by Odoo ERP, which centralizes our sales, shipping, and customer support. By using this site, you acknowledge that your data will be stored within our Odoo database to facilitate order processing and authentication services.

2. Information We Collect

Direct Information: When you register on our Odoo portal, we collect your name, email (media@luxorya.com), VAT number (if applicable), and address.

Authentication Records: We store high-resolution images and serial numbers of luxury items you submit for resale or verification within our ERP system for provenance tracking.

Automated Data: Odoo uses functional cookies to manage your "Shopping Cart" session and "User Portal" login status.

3. Advertising and Analytics (Pixels)

We utilize the following tracking technologies to measure marketing performance:

Meta Pixel: Tracks events such as "View Content," "Add to Cart," and "Purchase" to optimize our Instagram and Facebook luxury campaigns.

Google Ads & Analytics: We use Enhanced Conversions to better understand the customer journey from a Google search to an Odoo-processed sale.

Snapchat Pixel: Monitors engagement from Snapchat users to tailor our luxury offerings to their preferences.

4. Data Storage and Security

Your data is hosted via Odoo's secure infrastructure. We implement:

SSL Encryption: All data transmitted between your browser and our ERP is encrypted.

Access Control: Only authorized Luxorya authentication experts have access to your private transaction history.

Payment Security: We do not store credit card numbers on our Odoo servers. Payments are handled via PCI-DSS compliant providers (e.g., Stripe, PayPal, or Adyen) integrated with Odoo.

5. Third-Party Data Sharing

We share data with:

Logistics Partners: Odoo transmits your shipping details to carriers (FedEx/DHL/UPS) for delivery.

Advertising Platforms: Aggregated, non-sensitive data is shared with Meta, Google, and Snapchat via the pixels mentioned above.

6. Contact & Rights

Under global privacy laws, you have the right to request a copy of your data or its deletion. For all inquiries, contact media@luxorya.com.